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Change Management: How can people know about the change if they were never told?

Change Management: How can people know about the change if they were never told?

The communication is a cornerstone of the overall change process but it is often overlooked in project governance. A lack of communication or an absence of it is often reported as one of the main causes of project failures. Indeed, when project stakeholders do not communicate, collaborators tend to turn in on themselves, which will lead to a deterioration of the work environment and therefore has negative consequences on the smooth running of the project or its success.

Successful communication means clearly identifying the target audience. To this end, the project manager must put in place a clear and effective communication plan for the target (project stakeholders) and distinguish between each stakeholder to avoid confusion.

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Change Management: how to deal with the human impact?

Change Management: how to deal with the human impact?

In his groundbreaking 1970 book: “Future Shock”, Alvin Toffler argued that accelerating change in technology and society causes in most of us what he coined an ‘information overload’. This leads to stress and feeling of being overwhelmed – a future shock. On an individual level, in our private lives, adoption of new technology is voluntary and led mainly by trends, our friends and acquaintances. But in organizations, workplaces, new technologies, structures and work methods are dictated by a need and by management. A soft conflict between individuals, teams and organizations is to be expected, unless carefully managed.

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